Sunrise Airways under fire over poor service

It is time to denounce Sunrise Airways’ monopoly and its “mediocre” services. Sunrise Airways holds a near-monopoly on domestic air travel in Haiti while providing services considered deficient and expensive.

This is a “locked market,” allegedly sustained with the acquiescence of the National Airport Authority (AAN) and the National Civil Aviation Office (OFNAC). Many passengers face long delays, followed by cancellations without explanation or adequate assistance.

These complaints echo numerous accounts from travelers reporting lost luggage and customer service deemed inadequate. Journalists and passengers have also described traumatic experiences, particularly on regional flights disrupted by long waits and diversions.

In response, RNDDH is calling on authorities to regulate the market, strengthen oversight mechanisms and open the sector to competition. For Pierre Espérance, what is at stake is respect for passengers’ rights and the need to ensure safe, transparent air transport that is accessible to all Haitian citizens.